Support & Contact
We're here to help! Get in touch with us for support, questions, or feedback about Trellis.
Frequently Asked Questions
Click "Sign Up" in the top right corner, enter your email address, and follow the instructions. You'll receive a confirmation email to verify your account.
Go to the Companies page and click "Add Company". You can search by Companies House number or manually enter company details for unregistered companies.
We use AI to analyze your company information and match it with relevant funding opportunities. Create a funding search for a company, and our system will identify grants that align with your company's profile, technology readiness level, and other criteria.
We aggregate grants from multiple UK funding providers, including UKRI, NIHR, Catapult, and Innovate UK. Grant information is scraped from official sources and updated regularly.
On the Sign In page, click "Forgot Password?" and enter your email address. You'll receive instructions to reset your password.
Yes, you can request account deletion by contacting support. We will delete your account and associated data in accordance with our Privacy Policy and GDPR requirements.
You can request access, correction, or deletion of your personal data by contacting us. Please see our Privacy Policy for more information about your rights.
Common Issues & Solutions
I can't sign in to my account
- Make sure you've confirmed your email address (check your inbox for the confirmation email)
- Try resetting your password using the "Forgot Password?" link
- Check that you're using the correct email address
- Clear your browser cookies and try again
I'm not receiving emails
- Check your spam/junk folder
- Verify that your email address is correct in your profile
- Make sure your email provider isn't blocking our emails
- Try requesting a new confirmation or password reset email
Grant matching isn't working
- Ensure your company profile has sufficient information
- Check that your funding search criteria are set correctly
- Try refreshing the grant matches for your company
- Make sure the grant sources you want are selected in your funding search
Report a Problem
If you encounter a bug, error, or security issue, please contact us immediately. When reporting issues, please include:
- A description of the problem
- Steps to reproduce the issue
- Your browser and operating system
- Any error messages you see
- Screenshots if applicable
Feedback & Suggestions
We value your feedback! If you have suggestions for new features, improvements, or general feedback about Trellis, please don't hesitate to reach out. Your input helps us make Trellis better for everyone.
Data Protection Inquiries
For questions about data protection, GDPR rights, or privacy concerns, please contact us and clearly indicate that your inquiry relates to data protection. You can also review our Privacy Policy for detailed information about how we handle your data.